Nusa Dua Beach Hotel & Spa has just won Gold Sunny Heart Award by Thomas Cook Group
To determine the winners of the Sunny Heart Awards, Thomas Cook Group created a shortlist of hotels based on their customers’ feedback. To make the list, the hotels had to receive a minimum satisfaction rate of at least 90 per cent and an above-average Net Promoter Score (NPS) of at least 40, in the Thomas Cook Customer Satisfaction Survey.
Nusa Dua Beach Hotel & Spa was the only resort in Bali that received the Gold Sunny Heart Award. The Award Trophy was handed over personally by Thomas Cook’s representative to the resort. The General Manager of the resort dedicates this award to his team for their hard work and dedication.